Pacific Spas
to Home - As soon as you step in to a Pacific Spa, you'll feel the difference of a truly well-crafted spa. Choose from a variety of seating configurations, styles and sizes to suit your lifestyle.
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to Pacific Spas - Refresh, Relax, Revitalize and Rejuvenate! Enjoy these benefits when you own a Pacific Spa. We build quality products that are personalized to your lifestyle.
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to Lifestyle Packages - The deep warmth and rejuvenating effects of a Pacific Spa can be yours to enjoy every day. Relax and let the soothing jets of water revitalize all of your senses.
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to Options - Whether you are looking for additional jets, mood lighting, a high fidelity sound system, or the serenity of our beautiful water features, Pacific Spas has the added value options to ensure worry-free enjoyment for years to come.
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to Innovations - Pacific Spas has revolutionized the way the world unwinds, not just by making the most innovative and reliable hot tub on the market but, also by backing up that product with exceptional customer service.
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to Commercial - Each spa is constructed of CentrexTM, a material noted for rich texture and luxurious feel, backed with high impact ABS Thermoplastic and reinforced with fibreglass for superior structural strength.
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To Buying Tips - Can the number of people stated in the seating rating truly sit in the spa at one time?
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to Find a Dealer - Enter your Postal Code or ZIP Code to find your nearest dealer.
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to Customer Support - At Pacific Spas, the leadership of talented and committed individuals has cultivated the growth of employees who provide exceptional customer service.
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to Testimonials - We cannot say enough about the quality, service and the design of our Pacific Spa, only that we are so glad that we chose this spa and have been the luckiest hot tubers ever.
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to Dealer Login - To access the secure Dealer Area please enter your username and password
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to About us - We are sincere in our commitment to you. Every time you purchase a Pacific Spas, you will be reminded of quality and service.
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to Contact us - Pacific Spas Inc.
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To Site Map - Easy access to all Pacific web pages

Pacific Spas has been making the Pacific brand of spa for over 30 years, perfecting the art of relaxation and the science of design. Before proceeding with troubleshooting, check the following. Water Level (must be at least 3
Troubleshooting
Troubleshooting Flow Chart

Before proceeding with troubleshooting, check the following:

  1. Water Level (must be at least 3" above skimmer opening).
  2. Filters have been cleaned with a proper filter cleaning solution within the last 3 weeks.
  3. Turn off GFI, wait 2 minutes and then turn it back on.
  4. Before changing any parts, check the connections first.
  5. K.I.S (Keep it simple) - Check the easiest solutions first.
General Troubleshooting Guide
Problem Possible Cause Solutions
Inoperative spa
- Power failure
- GFCI tripped
- Spa lock activated
- Check power source
- Reset GFCI; call for service if it will not reset
- Turn off breaker for at least 2 minutes. If tripping continues, call for service.
- Deactivate spa lock
Not heating; jets and light operate (Local Spa pack display shows Ok and green LED on)
- Circulation pump thermal cut-off tripped
- Water temperature 2 F over set point
- Integrated pressure switch failure (replace the heater)
- heater is not connected (see if on the local display appears: rH/ nF
- The "wrench" symbol appears on the panel display
- Check for clogged filters.
- Check for air locks in plumbing.
- Disconnect power to the spa, allow circulation pump to cool.
- Circulation pump thermal cut-off will reset when pump has cooled and power is reapplied. Call for service if circulation pump thermal cut-off trips frequently.
- Circulation pump is cut-off when water temperature reaches 2F over set point.
- Call for service if the heater trips frequently.
- A hardware problem occurs. Call your dealer.
Jets weak or surging
- Spa water level too low
- Filters clogged
- Air Controls closed
- Add water
- Clean filters
- Open Air Controls
Light inoperative
- Spa lock activated
- Light wiring or assembly is faulty
- Deactivate spa lock
- Replace light assembly
Pump not functioning
- Pump overload condition
- Top Side Control switches failure if jet symbol does not come on.
- Let cool for one hour. Pump (motor) overload will reset automatically. If Problem persists, contact your Pacific dealer
- Turn off breaker and contact your Pacific dealer
Noisy pump
- Low water level
- Defective pump
- Add water to normal level (min. 1 inch above highest jet)
- Turn off breaker and contact your Pacific dealer
Pump runs, but low or no water/ jet pressure
- Low water level
- Air control valve closed or blocked
- Air line clogged or blocked
- Dirty filter cartridge
- Jet blocked
- Clogged suction or skimmer basket
- Closed gate valve (if present)
- Add water to normal level (min. 1 inch above highest jet)
- Open or clean air valve
- Clean filter cartridge
- Remove jet face and clean orifice
- Clean suction cover or skimmer basket
- Open gate valves
Diverter valves, on/off valves are difficult to turn
- Sand or debris inside valves
- Clean and lubricate valves
- Clean filters/ Change filters
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